IT Support Technician

We are looking for an IT Support Technician to work in-person from our Truro office, offering IT support across the business and to all departments. Our IT Support team are the first point of contact for colleagues who require assistance with technical issues. 

SKILLS AND EXPERIENCE REQUIRED:

•    Previous IT Support experience.
•    Ability to build and maintain PC and server hardware.
•    Ability to install, maintain and troubleshoot current Microsoft operating systems and Office applications.
•    Ability to triage and investigate issues, escalating where appropriate.
•    An understanding of messaging and data communication technology (e.g. Email, Networking).
•    Analytical skills.
•    Proficiency in operating systems such as Windows and Linux.
•    Experience working with telephony and printers. 
•    Organisational, problem-solving and critical thinking skills.
•    Good written and verbal communication skills – ability to explain complex technical concepts to non-technical colleagues, and to create clear, detailed documentation.
•    Comp TIA A+ qualification (or similar) or willingness to study towards a qualification would be advantageous.

RESPONSIBILITIES WILL INCLUDE:

•    Providing IT support via telephone, Microsoft Teams, email and face-to-face, across the organisation, to maintain the required standard of infrastructure and services.
•    Monitoring and prioritising tickets received on the company’s IT service desk.
•    Creating/deleting user accounts.
•    Assisting with IT training for new colleagues.
•    Maintaining the company’s IT network, software and hardware in line with industry standards and regulations. 
•    Working with external IT suppliers/support teams to resolve issues as necessary.
•    Contributing to projects and roll-outs as required. 
•    Identifying and delivering improvements and enhancements of our IT services, for the benefit of both of our Members and our colleagues. 

ADDITIONAL INFORMATION:

Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) – we don’t have shareholders. Our success is down to our people and our Members – both are at the heart of everything we do. 

As an employer we offer a culture that is open and honest and we are supportive and collaborative, to empower individuals to deliver the best outcomes and develop in their careers. Our growth plans are ambitious, and we are looking for passionate people that can help us continue building relationships, supporting each other and that of our communities. 

We value all our employees and offer a number of benefits including:

– 35-hour week, supporting a great work life balance
– Private medical insurance and income protection cover
– 24 days’ holiday, increasing to 28 days per year with length of service (plus bank holidays). Plus, the option to ‘buy’ an extra 5 days per year (after a qualifying period).
– Comprehensive induction programme, excellent learning and development opportunities including professional memberships and relevant qualifications.
– Up to 25% discount on selected Cornish Mutual insurance products and access to our exclusive Member discounts on other everyday essentials
– Company events to support social wellbeing.
– And many more! 

Please write to us detailing how your skills and experience match what we are searching for and why you have chosen to apply for this role. 

We fill our vacancies as soon as we find people who fit our culture and meet the skills requirements. This means that whilst we may advertise with a closing date, we may offer the role to someone before that date, so we recommend that you apply as soon as possible.

We take our data privacy responsibilities seriously. Full details of how we’ll handle and store your information can be found in our Candidate Privacy Notice or in print on request.

We encourage direct applications and only work with carefully selected recruitment partners. We advise that if you are contacted by any agency and wish to verify that a source is legitimate, please contact [email protected] before sharing any personal information. We never accept unsolicited applications from agencies.